If you have any questions or problems with our games, please refer to the FAQ page below.
Frequently Asked Questions
Q.
How do I download the game?
Click here to see the answer
A.
A free trial version of any game with 60 minutes of free game play for your evaluation can be downloaded from the appropriate product page on our web site
www.playrix.com.
Q.
How do I install the game?
Click here to see the answer
A.
To install a game, please download and save the setup file on your hard drive. Double-click on this file (e.g. riseofatlantis.exe) and it will guide you through the installation process. It's that easy! Then you can start playing right away...without being connected to the Internet!
Q.
How can I pay for my game?
Click here to see the answer
A.
Order processing is handled by our reputable e-commerce partner – RegNow, a Digital River company and online payment security is guaranteed by the industry-leading technology.
The following payment methods are accepted:
- Credit Card (Visa, Mastercard, American Express (USD only), Discover (USD only), Visa Check Card, Eurocard and MasterMoney);
- Bank/Wire Transfer;
- Check/Money Order;
- Fax – Credit Card;
- PayPal.
Click the Buy Now button on the game page and go to the Order Form where you will be asked to enter your contact details and select the applicable billing option from the drop down menu "Payment Method".
With any questions regarding payment, please contact our tech support service
via email.
Q.
I paid for the game but it still says "Buy Now".
Click here to see the answer
A.
You need to download the full version of the game on your computer. The link to download the full version is sent out automatically at the e-mail address you specified when placing the order. All you need to do is click on the link, download and install the game anew. All of your progress in the game is saved.
Q.
I purchased the game but did not get the full version.
Click here to see the answer
A.
The link to download the full version of the game is sent out automatically as soon as your order is processed at the e-mail address you specified during the payment procedure. If you have not received the order confirmation e-mail within a few hours it could have been blocked by spam-filtering software. Please, contact our tech support service
via email and we will send you the required info promptly.
Q.
I mistakenly ordered the wrong game/two copies of the same game.
Click here to see the answer
A.
No problem! We are happy to assist you in this matter. Please contact our tech support service
via email and we will get back to you promptly.
Q.
I lost my game and the link to download the full version due to hard drive failure. How do I get it all back?
Click here to see the answer
A.
To receive the link to download the full version of the game, please, contact our tech support service
via email and we will send you all the necessary information.
Q.
I downloaded and installed the game successfully but it doesn’t open or says "Could not reset the direct 3D device. This sample will now exit"; or after clicking the "Start Game" button the following message appears: "The method call is invalid. For example, a methods parameter may have an invalid value"; or the game is very slow and jerky.
Click here to see the answer
A.
If you have a video card with at least 32 Mb of video memory, please install the latest graphics driver from your video card manufacturer. If you are having problems at any stage of the process, please
contact our tech support service for assistance.
Q.
The game used to work but now I cannot open it.
Click here to see the answer
A.
Please, reinstall the game; it is possible that the installed game was corrupted by the installation of new software/hardware. Please uninstall the game through the included uninstaller (START → Programs → The name of the game → Uninstall). If you kept the original downloaded file use it to re-install. If you no longer have it, re-download the latest version from the game page on our website.
If you do not find an answer to your query, please contact our tech support team at
support@playrix.com. Specify the nature of your problem and provide as much relevant information as possible. Our tech support team will typically get back to you within 24-36 hours after your submitting a request for help except weekends and holidays.
